Privacy Policy
Your privacy is very important to us and we take your privacy very seriously. This Privacy Policy describes how MiSpy.ai, Inc. (“Company”, “we”, “us”, or “our”) collects and uses the personal information you provide to us on our website and all other websites, mobile sites, applications, platforms and tools where this Privacy Policy appears or is linked, and through the use of our services, (collectively the “Site”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
By creating an account, providing information to us (by any means, whether in correspondence, via our Site, or otherwise), or continuing to use our services, you acknowledge that you have read, understood, and consent to be bound by this Privacy Policy.
If you do not agree with this PRIVACY Policy or our practices, you may not use our SITE. This PRIVACY Policy may change from time to time and your continued use of our SITE constitutes your acceptance of those changes. We encourage you to review this PRIVACY Policy periodically.
1. Personal Information We Collect About You.
We may collect and use the following information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“personal information”):
Categories of Personal Information Examples Personal Information*Note, this does not mean that all examples of that category of personal information were in fact collected by us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if you provided such personal information directly to us Collected Category A - Identifiers A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Yes Category B - Customer records information (i.e. Information that identifies, relates to, describes, or is capable of being associated with, a particular individual) Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.*Some personal information included in this category may overlap with other categories. Yes Category C - Characteristics of protected classifications under state or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). Yes Category D - Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes Category E - Biometric information Retina or iris scan, fingerprint, voiceprint, or scan of hand or face geometry. No Category F - Internet or other electronic network activity information Browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement. Yes Category G - Geolocation data Physical location or movements. Yes Category H - Sensory data Audio, electronic, visual, thermal, olfactory, or similar information. Yes Category I - Professional or employment-related information. Place of employment, position, job history, salary, resume, and other related data. Yes Category J - Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. No Category K - Sensitive personal information (1) personal information that reveals: A person’s social security, driver’s license, state identification card, or passport number; A person’s account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; A person’s precise geolocation; A person’s racial or ethnic origin, religious or philosophical beliefs, or union membership; The contents of a person’s mail, email, and text messages unless the business is the intended recipient of the communication; orA person’s genetic data.(2) the processing of biometric information for the purpose of uniquely identifying a consumer; (3) personal information collected and analyzed concerning a consumer’s health, or a personal information collected and analyzed concerning a consumer’s sex life or sexual orientation. Yes Category L - Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. An inference is essentially a characteristic deduced about a consumer (such as ‘married,’ ‘homeowner,’ ‘online shopper,’ or ‘likely voter’) that is based on other information a business has collected. Yes This personal information may be required to provide our Site, products, or services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing our Site, products, or services to you.
2. Cookies and Other Tracking Technologies.
Cookies
Cookies are small text files of information stored by the Internet browser on your computer’s hard drive. We may use these cookies to collect browsing data to keep track of your preferences and profile information and to collect general usage and volume statistical information. Our cookies do not collect personal or confidential information and are not spyware.
There are a number of different types of cookies, however, our Site uses:
- Essential – These cookies are necessary to the core functionality of our Site and some of its features, such as access to secure areas.
Software Development Kits (SDKs)
An SDK is a collection of tools, libraries, documentation, and code samples which Company uses to help build applications for specific platforms (e.g., iOS, Android, Windows) more efficiently and for analytics to analyze how the mobile application portion of the Site is accessed, used, or performing in order to improve your user experience and to maintain, operate and continually improve the mobile application portion of the Site.
How to Manage Cookies.
You have the right to decide whether to accept or reject certain cookies. You can set your browser not to accept cookies. However, in a few cases, some of our Site features may not function as a result. Essential cookies cannot be rejected, as they are strictly necessary to provide you with our Site.
3. Do Not Track
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature signal setting you can activate to signal your privacy preference. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signal.
4. Promotional Communications.
We may use your personal information to send you updates (by email, text message, telephone or post) about our Site, products, or services, including exclusive offers, promotions or new products or services.
You have the right to opt out of receiving promotional communications at any time by:
- Contacting us by using one of the methods listed in the “How to Contact Us” Section below; or
- Using the “unsubscribe” link in emails or “STOP” number in texts.
We may ask you to confirm or update your marketing preferences if you instruct us to provide our Site or further products or services in the future, or if there are changes in the law, regulation, or the structure of our business.
5. How Your Personal Information is Collected.
We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our Site and apps (including when you create an account, book a mission, send a message, upload evidence, or contact us). However, we may also collect information:
- Directly from a third party (e.g., from other users of the Site such as when individuals seeking investigative services share information about a subject to be investigated or when a licensed investigative professional submits evidence);
- Directly from a third party with your consent (e.g. public licensing records for licensed investigators and from payment processors such as Stripe who confirm payment status)
- From cookies on our Site; and
- Via our IT systems, including automated monitoring of our Site and other technical systems, such as our computer networks and connections, and access control systems, communications systems, email and instant messaging systems.
6. How and Why We Use Your Personal Information.
We use (process) your personal information:
- To provide the Site and manage its functionality, including for the purposes of managing your account and keeping it in working order;
- To provide you with requested products and services, including screening mission requests, structuring mission intake and debriefs, matching individuals seeking investigative services with licensed investigative professionals, processing payments, promotional programs you enroll in, providing you with subscription services you select;
- To contact and communicate with Site visitors, including responding to requests and inquiries, providing customer service, confirming submissions;
- To prevent and detect fraud against you or Company and as part of our efforts to keep our Site safe and secure;
- To ensure business policies are adhered to, e.g. policies covering security and internet use, and to enforce our terms, conditions and other applicable policies;
- To request feedback and to contact you about your use of our Site.
- To update and enhance consumer records;
- Conducting checks to verify active private investigative licenses;
- For statistical analysis to help the company manage its business, e.g. in relation to financial performance, consumer base, product range or other efficiency measures;
- To ensure the confidentiality of commercially sensitive information;
- To prevent unauthorized access and modifications to systems;
- For operational reasons, such as improving efficiency, improving the user experience, performance monitoring, training, and quality control;
- For other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g. if we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
- For marketing our Company, Site, products, or services to:
- existing and former customers;
- third parties who have previously expressed an interest in our Company, Site, products, or services;
- third parties with whom we have had no previous dealings.
We may also anonymize, aggregate or de-identify personal information so the end-product does not identify you or any other individual. Such aggregated, anonymized or de-identified information is not considered personal information for purposes of this Privacy Policy and we may use it for any purpose. For example, we may use this information to generate norms by industry, geography, level, etc., enable us to understand where our services are being utilized, conduct ongoing validation studies, compile reports, and improve the services.
7. Artificial Intelligence
Our site uses artificial intelligence tools to assist with structuring mission intake information provided by an individual seeking investigative services from a licensed investigative professional, polish reports the licensed investigative professionals will file at the completion of a mission (these reports will include the objective as requested, the evidence requested or what was investigated, a qualitative description of findings with descriptions of attached evidence, and uploads of any visual evidence), and flag requests for inappropriate or out-of-scope work to an in-progress mission. Based on the nature of artificial intelligence, outputs should not be relied upon without independently checking their accuracy, as they may be false, incomplete, misleading or not reflective of recent events or information. We recommend you review the output of all artificial intelligence tools for accuracy and completeness and to evaluate whether the output is appropriate for your specific use case.
We do not use your information to train or improve our artificial intelligence models. Company’s artificial intelligence tools are hosted by a third party hosting provider but input data and responses are only stored by our third party hosting provider for no more than 30 days, where they may be reviewed for abuse monitoring by our third party hosting provider if they're flagged.
8. Who We Share Your Personal Information With.
We routinely share personal information with:
- Other Users. We share certain personal information with other users of the Site in connection with publishing and/or responding to requests for private investigative services and general communications between users.
- Our Business Partners. We disclose your personal information to other companies with whom we partner to provide the Site and our services, to promote our products, services, offers, contests, or other promotions to our customers, and carry out other activities described in this Privacy Policy, including ANON AI Labs, Inc. which offers our users a subscription to Serus AI tools.
- Our Service Providers. We disclose your personal information to third parties that provide business, professional, or technical support services to us and/or administer activities on our behalf.
- Our Analytics Providers. We disclose your personal information to parties that assist us in performing analytics and help us measure the effectiveness of the Site and our marketing and advertising efforts.
- Governmental and Public Authorities. We disclose your personal information to government and public authorities as necessary or permitted by the laws of any jurisdiction in which we operate, including in response to a subpoena, court order, investigative demand, request for cooperation from a law enforcement agency, or similar request from a self-regulatory body or government agency.
- Relevant Third Parties in Connection with a Business Transaction. We may disclose or otherwise transfer your personal information to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction as well as in the event of any insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers relating to ensure they can only use your personal information to provide services to us and to you.
We may also need to share some personal information with other parties to the extent we believe it is necessary or appropriate to (1) protect our operations and those of our affiliates and subsidiaries; (2) investigate and prevent against fraud and other illegal activity; (3) protect our rights, privacy, safety, property, and/or those of others; or (4) allow us to pursue available remedies or limit damages that we may sustain.
We may disclose your personal information for other reasons described at the time of information collection or prior to disclosing your information. Additionally, we may disclose your personal information with your consent or when you direct us to do so.
Except as set forth above, we will not share your personal information with any other third party.
9. How Long Your Personal Information Will Be Kept.
We will keep your personal information while you have an account with us or while we are providing our Site, or our products or services to you. Thereafter, we will keep your personal information for as long as is necessary:
- To respond to any questions, complaints or claims made by you or on your behalf;
- To show that we treated you fairly;
- To improve our security or detect and prevent fraud; or
- To comply with legal or regulatory obligations or to keep records required by law.
We will not retain your personal information for longer than necessary for the purposes set out in this Privacy Policy. Different retention periods apply for different types of personal information. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of personal information; the potential risk from unauthorized use or disclosure of the personal information; the purpose(s) for which we use or may use the personal information; whether we can achieve the purpose(s) through other means; and the applicable legal requirements.
10. Children and our Site.
Our Site is not directed to children, and you may not use our Site if you are under the age of 18. If you are under 18, do not use our services, access the Site, or provide any information about yourself including, without limitation, your name, address, email address or any screen name or user name you may use. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, in compliance with the Children’s Online Privacy Protection Act, we will purge such information from our database and cancel the corresponding accounts. If you believe we may have any information from or about a child under 13, please see our “How to Contact Us” Section below. Please visit the FTC's website at www.ftc.gov for tips on protecting children's privacy online.
11. Keeping Your Personal Information Secure.
We use reasonable and appropriate physical, technical, and administrative safeguards to protect your information from unauthorized use, access, loss, misuse, alteration, or destruction. We endeavor to protect the personal information we receive, gather and store, by such means as password protection, firewalls and other means. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality. We also require that third party service providers acting on our behalf or with whom we share your information also provide appropriate security measures in accordance with industry standards. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Please note, however, no system can be completely secure and transmissions over the internet are never entirely secure. Therefore, although we take steps to secure your information, we cannot guarantee your information, searches, or other communications will always remain secure. Any such transmission of information by you over the internet is at your own risk.
12. A Note to Users Outside of the United States.
Company is headquartered in the United States of America (“United States”) and utilizes service providers in the United States of America and throughout the world. The Site is not intended for Site visitors outside the United States. If you are a non-U.S. user of the Site, by visiting the Site and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. If you choose to access our Site outside the United States, Company and our service providers may transfer your personal information to, or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. In particular, you are advised that the United States uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Where the laws of your country allow you to do so, by using the Site or the services or by providing your data, you consent and authorize Company to transfer, store, and use all such personal information in the United States (and any other country where we or our service providers operate) which may not offer an equivalent level of protection to that required in the country where you reside and to the processing of that personal information by us on servers located in the United States (and any other country where we or our service providers operate), as described in this Privacy Policy. If you do not want your personal information transferred to the United States and any other country where we or our service providers operate, please do not submit any information to us or use our Site or the services.
13. Third Party Websites.
If, in your interactions with the Site, you are linked or directed to, or click on, a third party website, we cannot control what information you may provide to that party or on that website, and we are not responsible for how that party may use or disclose any information you may provide to them. This is not as an endorsement by us of any third party website, content that may be offered on such third party website, or of any products or services provided by such third party. We do not control, nor are we responsible for, such third party website, product or service offerings. As such, we urge that you exercise caution before providing them with your personal information and to review the third party’s privacy policy for information on its data processing practice.
You should contact the site administrator for such third party website if you have any complaints, claims, concerns or questions regarding such third party website or its privacy practices.
14. Changes to this Privacy Policy.
This Privacy Policy was published on the date “Last Updated” above.
We may change this Privacy Policy from time to time. Changes to this Privacy Policy will be made by updating this page. Please visit this Privacy Policy regularly to read the current version.
15. How to Contact Us.
Please contact us by post, email or telephone if you have any questions about this Privacy Policy or the information we hold about you.
Our contact details are shown below:
MiSpy.ai, Inc.
privacy@mispy.ai
877-33-MISPY (877-336-4779)