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Additional Client questions and answers

  • Is MiSpy a private-investigator directory?

    No. A directory gives you names and leaves you to figure out the rest. MiSpy is the transaction layer: manual or Pie-guided intake, required admin approval, prepaid scope, licensed-investigator matching, controlled workflow, payment, and a structured debrief.

  • Is MiSpy live everywhere?

    Not yet. MiSpy is pre-launch. Availability depends on licensed-investigator coverage, mission type, jurisdiction, and local rules. Join the waitlist with your state or region and MiSpy will tell you when lawful mission access opens where you are.

  • How long does a mission take?

    Timing depends on scope, location, investigator availability, legal constraints, and what the facts allow. An expected time range appears with the mission when one can be estimated. It is not a promise that a particular fact, person, event, or outcome can be found.

  • What if the mission cannot be completed?

    Sometimes the facts don’t cooperate. MiSpy reviews the agreed scope, work performed, communications, and reason the work stopped. Any refund, credit, or adjustment follows the published mission and dispute policy.

    MiSpy can promise a professional process. It cannot promise the answer a Client hopes to receive.

  • Is it legal to hire a private investigator?

    Hiring a licensed private investigator for a lawful purpose is generally permitted, but laws, license rules, available methods, and professional duties vary by jurisdiction and situation. Every mission requires administrator approval before it can reach an eligible professional. The Ghost remains responsible for conducting the investigation within applicable law and professional standards.

    MiSpy does not provide legal advice.

  • How does MiSpy protect people from misuse?

    Safety is built into intake, eligibility, and workflow. Pie can structure the answers and provide an initial overview, but Pie does not give a mission permission to move. Every mission requires a MiSpy admin’s final review and approval before a Ghost can see it. Ghosts must also meet license and jurisdiction requirements before accepting work. Communication, scope, evidence, and the debrief remain connected inside the mission record.

    No safeguard is magic. The standard is required human approval, clear refusal rules, controlled mission records, and licensed professional judgment.

  • Can I message the Ghost?

    Yes. Mission communication stays inside MiSpy so scope, safety, payment protection, and the investigative record remain connected. Do not move a mission to private texts, personal email, or an off-platform payment arrangement.

  • Can I add information after submitting?

    Yes. Relevant context can be added through the mission workflow. New information may change the scope, timing, legal analysis, or package. Do not use a pre-launch waitlist field to send evidence or unnecessary sensitive data.

  • Does data-broker removal erase everything about me online?

    No. Data-broker removal reduces exposure across covered sources. It does not erase public records, news coverage, court material, content controlled by other people, or every copy of information on the internet. Monitoring matters because information can reappear.

    The promise is more control. Not invisibility.

  • Is MiSpy an emergency service?

    No. If someone may be in immediate danger, contact local emergency services. MiSpy is not law enforcement, emergency dispatch, or a substitute for urgent professional help.

SpyDollars rewards

  • What are SpyDollars?

    SpyDollars are promotional rewards you earn through activity on MiSpy. They aren’t property, have no cash value, can’t be bought, transferred or exchanged for cash, and they’re governed by the SpyDollars section of our Terms of Use. The program is promotional, so we can change or end it with notice. Think of SpyDollars as our way of saying the people who use MiSpy most should get the most back.

  • How do I earn them?

    You earn 100 SpyDollars for every $1 you pay on completed missions, booking fees and paid Serus months, after any discount and before taxes. They post when the mission completes, or when a paid Serus month ends. A free promotional month doesn’t earn SpyDollars, and SpyDollars tied to refunded or disputed activity are reversed.

  • What can I redeem them for?

    Future missions and MiSpy merch. One redemption applies per mission or merch order, and it doesn’t stack with other redemptions or promotions. The SpyDollar amount for each reward will be published before redemptions open.

  • If I use a discount, does my investigator get paid less?

    Never. Your Ghost is paid in full on every discounted mission. MiSpy funds the reward out of our side, not theirs. That’s a design rule, not a policy we revisit.

  • Do my SpyDollars expire?

    Yes. SpyDollars expire within 18 months of being issued to your account, or after 18 months of account inactivity, meaning no missions booked or performed.

  • Can I buy SpyDollars or cash them out?

    No and no. SpyDollars can never be purchased and never convert to cash. That keeps the program what it is: a reward for using MiSpy, not a financial product.

Online protection with Serus

  • What is the Serus add-on?

    Serus is available to MiSpy account holders as a paid add-on. It watches your digital footprint in real time: automatic removal of your personal data from data brokers, harmful search results, and content that could be used for doxxing, plus alerts for dark web exposures and compromised credentials, explained in plain language with a recommended next step.

  • What is the online reputation score?

    You have one. You’ve just never seen it. Serus tracks your reputation, risk, and overall online health score so you can watch your exposure shrink as removals land.

  • Do I have to file the removal requests myself?

    No. That’s the point. Serus finds what’s exposed and does something about it, automatically.